Privacy Policy

Last updated: October 8, 2026

Carlos & Son Home Improvement LLC (“we,” “us,” or “our”) provides home improvement services in Maryland and Washington, DC. This policy explains how we handle information collected through carlosandson.com and related project inquiries.

Information We Collect

When you contact us, we collect the information you provide, such as your name, email address, phone number, project address and ZIP code, requested service, project description, design needs, preferred timing, and how you heard about us. You may also choose to upload project photos, plans, or other documents.

Our website and service providers may also collect technical information such as your IP address, browser and device information, pages visited, referral source, and interactions with the site through server logs, cookies, and similar technologies.

How We Use Your Information

  • Respond to inquiries, assess project scope, prepare estimates, and arrange consultations.
  • Communicate about requested or ongoing services by phone, text, or email.
  • Maintain customer and project records and coordinate work when needed.
  • Understand website use, improve our services, and prevent spam, fraud, and abuse.
  • Send updates when you request or subscribe to them, and meet applicable recordkeeping and legal obligations.

Providing a phone number for a project inquiry is not treated as permission to send unrelated promotional texts. You can ask us to stop promotional communications at any time.

Project Photos and Uploaded Files

We use uploaded photos and documents to understand your project and prepare or deliver requested services. Files may be processed or stored through our website, email, and business record systems. Upload only information you are authorized to share, and avoid including passwords, payment-card details, identification documents, or unrelated sensitive information.

Cookies and Google Analytics

We use Google Analytics to understand website traffic and interactions, including page views, clicks on our phone links, and successful contact-form submissions. Google Analytics uses cookies and similar identifiers and processes technical and usage information. Our inquiry-tracking events record the occurrence of an interaction, rather than the contents of your message or uploaded files.

You can manage or delete cookies through your browser settings. Blocking cookies or scripts may affect some website features. Learn more about how Google uses information from sites that use its services and the Google Analytics opt-out browser add-on.

Spam Protection and External Services

Our forms use Google reCAPTCHA to help detect automated submissions and protect against spam and abuse. This service processes technical information and interaction signals for security purposes and may use cookies.

The website also displays Google reviews through a third-party review service and links to external services such as social media and financing providers. Loading third-party content may share technical information, such as your IP address, with the provider. Information you provide directly to an external service is handled under that provider’s privacy policy.

When We Share Information

We do not sell or rent your contact information or uploaded project files. We share information as needed with providers that support website hosting, email delivery, analytics, spam protection, and business record management. We may share relevant project information with personnel or contractors involved in your requested services, or when needed to comply with law, protect rights, or address fraud or security concerns.

Retention and Security

We retain inquiry and project information for as long as reasonably needed to respond, provide services, maintain business records, resolve disputes, and meet applicable obligations. Retention depends on the type of information and its purpose; this policy does not promise a fixed deletion period.

We use reasonable safeguards to protect information. No website, email service, or storage system can guarantee complete security.

Your Choices and Requests

You may contact us to request access to, correction of, or deletion of information you have provided, or to stop optional marketing communications. We may need to verify your identity before fulfilling a request. Some records may need to be retained for ongoing work, legal obligations, or legitimate business purposes. We will handle requests in accordance with applicable law.

Policy Updates

We may update this policy as our website or practices change. The current version and its last-updated date will be posted on this page.

Contact Us

Carlos & Son Home Improvement LLC
Email: services@carlosandson.com
Phone: 240-940-8747